Online Consultation is available between 8:00am-3:00pm weekdays (excluding Bank Holidays). Click on the Appointments menu below and select Online Consultation.
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AccuRx Outcome Recording
You may have noticed that when you mark a conversation as done in Accurx, you can now select an outcome. This could be beneficial for keeping track of the outcomes of conversations and gaining a better understanding of how inbound work is being handled.
How to use outcome recording
When you mark a conversation as done, a box will appear in the conversation thread with a list of outcomes, select one from the list.
Once selected, you can save the outcome to the patient’s record or edit it.
Once you have started recording outcomes, you can view the data on the Patient Triage dashboard page.
Surgery Connect – How to raise a support ticket
If you’re having an issue with Surgery Connect, it’s best to:
Raise a Support Ticket
Submit the Phonebar Diagnostics
AccuRx Self-book links – Choose a clinician
As a thank you for implementing a total triage model with Accurx, we’re giving Peverell Park Surgery & University Medical Centre early access to one of our most requested features. From early November, you’ll be able to offer your patients their choice of clinician when sending Self-Book links!
With this feature, you’ll be able to empower your patients with choice and continuity of care. This will work hand in hand with your total triage workflows and improve patient experience. 🤝
Read our support article to find out more about this feature. There’s nothing else you need to do in the meantime, we’ll let you know as soon as this is available.