In the past, many patients have booked appointments to see a GP for a range of issues that could have been better dealt with by other services (for example: pharmacy, physiotherapy, minor injuries unit).
In order to better serve our patients, we have been training our reception staff in the services available so that, where appropriate, they can highlight these to patients when they phone. For them to be able to help you, they do need to ask for a brief outline of why you’ve called. In recognition of this enhanced role and improved service, we have decided to change the receptionists job title to “Care Advisor” to better reflect what they actually do.
So please help us to help you: if you can give a brief outline of why you’re asking to see a GP, they may be able to draw your attention to a better solution.