Peverell Park Surgery & University Medical Centre
Peverell Park Surgery | 01752 766644
University Medical Centre | 01752 222341
Sorry, we're currently closed. Please call NHS 111
*** New Urgent Treatment Centre opens at Derriford Hospital *** You should visit the UTC if you have an injury which is not life threatening, but still requires urgent treatment such as: limb fractures, minor illness, sprains and strains, minor head injuries, minor scalds and burns, bites and stings, foreign body in eyes or infected wounds and cuts. Click here to find out more
Appointments
🚫 Zero Tolerance Policy:
We are committed to providing a safe and respectful environment for both our patients and staff. Please be aware that we have a zero-tolerance policy towards any form of inappropriate behaviour or abuse directed at our team. Thank you for your understanding and cooperation.
Emergencies
GP surgeries are not commissioned to provide emergency facilities, if you have an emergency call 999
Urgent & Routine Appointments.
For matters that require same-day assistance, please call the surgery. If you need more urgent help, contact your GP. If the GP practice is closed, visit NHS 111 online or call 111. In an emergency, call 999.
Online – you can submit an online consultation below. If not available please call if urgent
Phone – us on 01752 766644, Monday to Friday from 8am to 6pm
Visit the Surgery – and speak with a care advisor, Monday to Friday from 8:30am to 6pm
Out of Hours – 6pm-8am call 111 or use Livi weekday evenings and Saturday
When you contact us, we’ll request a bit more information about your health concerns. We will use this information to select the most appropriate clinician to assist you.
We strive to provide same-day service to ensure that unwell patients get timely access to healthcare. To provide this service, we must work within safe working limits, so there can be occasions when some online access is not available. For urgent matters, please call the practice.
If you send us an online request, please allow us time to respond and do not phone about the same issue unless your condition has worsened or the situation has changed. Duplication can delay your consultation.
You and Your General Practice – This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).
This short online form is the quickest and simplest way for the majority of our patients to access our clinical teams for assistance. Our practice phone lines remain open; please telephone 01752 766644 for anyone with accessibility needs who might have difficulty completing this form.
If you are invited to make an appointment you will be sent a link to book a day and time which is suitable for you. If you indicate that you prefer (where possible) to speak to a certain GP or clinician, please check their GP Weekly Sessions
Please make sure that you arrange a call for a time when you are not going to be driving Patient Safety Guideline – Driving.
Administration
Test results, repeat prescriptions and information on waiting times for hospital appointments & referrals are available through the NHS App.
We offer online availability for administrative requests such as doctor’s notes, requesting a fit (sick) note, asking questions, getting an update on a referral, requesting your repeat prescription, and following up on test results (blood tests, scans, etc.). Click the Contact Us Online button above, and you will be contacted within 3 working days.
This is for non urgent routine matters that do not require action on the same day. If you send us an online request, please allow us time to respond and do not phone about the same issue unless your condition has worsened or the situation has changed. Duplication can delay your consultation.
Urgent Treatment Centre (UTC)
Cumberland Centre
The Urgent Treatment Centre Cumberland is open every day (08:00 – 18:00) to treat you if you have an injury which isn’t life-threatening, but still requires urgent treatment. For more information Urgent Treatment Centre
Self-Referral Options
If you would like to self-refer to one of many local healthcare services, go to Self Referral Options for more information, or Find Services near you
NHS App
You can also contact a Doctor online using the NHS app using your NHS account.
Read more and download the NHS App
Cancel an Appointment
To cancel your appointment:
> Use your NHS account (through the NHS website or NHS App)
> Reply CANCEL to your appointment reminder text message
> Click here to complete a simple Cancellation Form
General Appointment Information
All appointment requests for a GP will be triaged by a clinician first. You can request an appointment either by calling us or by completing an Online Consultation on our website.
All nurse and blood appointments can still be made by contacting the practice either by telephone or by completing an online consultation.
To help the surgeries run as smoothly as possible please bear in mind the following:
> Be punctual
> Cancel appointments in good time – someone else may need it
> 1 appointment is for 1 patient
A home visit can take three times as long as surgery appointments due to the travelling time. Therefore, doctors would appreciate it if patients can attend surgery whenever possible. If you are too ill to attend and require a home visit, please telephone 01752 766644 to let the doctors plan their work more efficiently, except in an emergency. All home visits are undertaken at the doctor’s discretion.
