Important - We are changing our clinical IT system in June 2024, and we want to explain why we are doing this and what impact this will have on the service we provide to you. For more information search "we-are-changing-our-clinical-it-system" in latest news.

Peverell Park Surgery & University Medical Centre

Peverell Park Surgery | 01752 766644 | administration.peverellpark@nhs.net

University Medical Centre | 01752 222341 | administration.umcpeverell@nhs.net

IMPORTANT: Online consultation will not be available until Monday 24th June while we transition to our new patient record system.

Important - Due to our clinical system change this month we can only deal with urgent requests between the 5th and 13th June, and from the 14th onwards, we ask that you please be patient with us. Please view we-are-changing-our-clinical-it-system for information regarding non-urgent requests .

Online Consultation

 

Routine Appointments & Queries

IMPORTANT: Online consultation will not be available until Monday 24th June while we transition to our new patient record system. Find out more

To contact us about a medical, administrative or prescription issue click the ” Contact us Online” button further down the page to access Online Consultation (no registration necessary). This is for non urgent routine advice that does not require action on the same day. You will be contacted within 3 working days. If you do send us a request, please allow us time to respond and not phone regarding the same problem unless you have deteriorated or the situation has changed.

 

Selecting “I have an admin query” will allow you to:

> Request a doctor’s note
> Request a fit (sick) note
> Ask questions or get an update on a referral
> Request your Repeat Prescription
> Follow-up on Test Results (Blood Test, Scans, etc.)
> Any other advice or information that is not medical related

Selecting “I want help for a medical issue” will allow you to:

> Contact us about a new or ongoing symptom
> Book an appointment (where appropriate*)

 

This short online form is the quickest and simplest way for the majority of our patients to access our clinical teams for assistance. Our practice phone lines remain open; please telephone 01752 766644 for anyone with accessibility needs who might have difficulty completing this form.

 

 

 

 

If you are invited to make an appointment you will be sent a link to book a day and time which is suitable for you. If you indicate that you prefer (where possible) to speak to a certain GP or clinician, please check their GP Practice Hours before choosing a slot.

Our new online consultation platform is powered by a software supplier to GP surgeries and hospitals called AccuRx.

 

How to complete a MEDICAL request

 

How to complete an ADMIN request

 

Further Guidance

Patient Frequently Asked Questions

Patient Guide to Patient Triage

AccuRx-security-and-privacy-for-patients