Online Consultation

Routine Appointments & Queries

To contact us about a medical, administrative or prescription issue click the ” Contact us Online” button further down the page to access Online Consultation (no registration necessary). This is for non urgent routine advice that does not require action on the same day. You will be contacted within 3 working days. If you do send us a request, please allow us time to respond and not phone regarding the same problem unless you have deteriorated or the situation has changed.

Our trained triage team will review your request and direct it to one of the following outcomes:

  

1. Signposting or Redirecting

Sometimes the quickest way to get you the help you need is to direct you to another service. This may include: 

» Pharmacy First for minor illnesses
» Physiotherapy for muscle or joint issues
» Urgent Treatment Centre (UTC) for urgent but non‑life‑threatening problems
» Administrative teams for non-clinical queries

This helps free up GP appointments for people who need medical care from a doctor.

   

2. Acute / Same‑Day Care

If your issue is urgent and needs attention today, we will arrange: 

» A same‑day face‑to‑face appointment, or

» A same‑day clinical call

  

These are reserved strictly for urgent needs to ensure rapid access for those who need it most.
  

3. Routine Appointments

If your concern is not urgent, you may be offered a routine appointment, which could be

» A pre‑booked face‑to‑face appointment, or
» A telephone appointment

Routine appointments may have a wait time of up to 3 weeks, depending on demand.

4. Self‑Book Appointments (Temporarily Unavailable)

We have temporarily removed self‑booking options while we review demand and adjust the system. This helps us make sure appointments are used appropriately and fairly. We will update you once this feature returns.

    

5. Appointments for Children  

If you are seeking help for a child, click the contact us online button below and then Medical Request –> New Condition –> Children

   

We are using a NEW online consultation platform called SystmConnect. This short online form is still the quickest and simplest way for the majority of our patients to access our clinical teams for assistance. Our practice phone lines remain open; please telephone 01752 766644 for anyone with accessibility needs who might have difficulty completing this form.

If you are invited to make an appointment you will be sent a link to book a day and time which is suitable for you. If you indicate that you prefer (where possible) to speak to a certain GP or clinician, please check their GP Weekly Sessions
Please make sure that you arrange a call for a time when you are not going to be driving Patient Safety Guideline – Driving.