Practice Staff

Jacqui Hopkins – Reception Manager

Jacqui worked at the Inland Revenue as a Tax Officer for 18years before relocating to Plymouth in 2007.
She started employment as a receptionist at Peverell Park Surgery In June 2009 and became Reception manager in October 2017.

Pippa Adams – Patient Service Manager University Medical Centre

After joining the surgery in 2014 Pippa has worked in various departments within the practice starting as an administrator, moving on to become part of the care advisor team and then the reception supervisor. After transferring to the University Medical Centre she was then promoted to Patient Services Manager.

Care Advisors

In the past, many patients have booked appointments to see a GP for a range of issues that could have been better dealt with by other services (for example: pharmacy, physiotherapy, minor injuries unit).

In order to better serve our patients, we have been training our reception staff in the services available so that, where appropriate, they can highlight these to patients when they phone. For them to be able to help you, they do need to ask for a brief outline of why you’ve called. In recognition of this enhanced role and improved service, we have decided to change the receptionists job title to “Care Advisor” to better reflect what they actually do.

So please help us to help you: if you can give a brief outline of why you’re asking to see a GP, they may be able to draw your attention to a better solution.

Administration Team

We have an administrative team managing the day to day admin within the practice such as Econsult administration, scanning and coding, emails, note summarisation, medical reports and subject access requests, arranging a variety of clinics and referrals.