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The practice will soon (Sept 21) be updating it’s legacy telephone lines to a state of the art call management system called Surgery Connect. Surgery Connect is designed specifically for GP surgeries in the UK and offers features and flexibility that improve surgery efficiency alongside creating a better patient experience.
Here are some of the main benefits:
During busy periods you will be offered a “call back” option but retain a virtual queue position without the need to stay on the phone. When you near the head of the queue the surgery will simply call you back, saving you money on call costs and reducing the stress of waiting on the line for your turn.