Important - We are changing our clinical IT system in June 2024, and we want to explain why we are doing this and what impact this will have on the service we provide to you. For more information search "we-are-changing-our-clinical-it-system" in latest news.

Peverell Park Surgery & University Medical Centre

Peverell Park Surgery | 01752 766644 | administration.peverellpark@nhs.net

University Medical Centre | 01752 222341 | administration.umcpeverell@nhs.net

IMPORTANT: Online consultation will not be available until Monday 24th June while we transition to our new patient record system.

Important - Due to our clinical system change this month we can only deal with urgent requests between the 5th and 13th June, and from the 14th onwards, we ask that you please be patient with us. Please view we-are-changing-our-clinical-it-system for information regarding non-urgent requests .

New Call Management System

Posted on August 19th, 2021

The practice will soon (Sept 21) be updating it’s legacy telephone lines to a state of the art call management system called Surgery Connect. Surgery Connect is designed specifically for GP surgeries in the UK and offers features and flexibility that improve surgery efficiency alongside creating a better patient experience.

Here are some of the main benefits:

  • Unlimited lines into the surgery so you will no longer experience an engaged tone during busy periods
  • Clear audio prompts so you know your position in the queue, giving you the option to call-back later if the call is not urgent
  • A “Queue Busting” option for you to receive an automated call-back whilst maintaining your position in the queue
  • Integration with our patient record system to quickly identify you using the telephone number you are calling from
  • Advanced menus options so you can be quickly transferred to the person you need to speak to
  • Automated appointment management without the need to queue to speak to a member of staff

How does Queue Busting work?

During busy periods you will be offered a “call back” option but retain a virtual queue position without the need to stay on the phone. When you near the head of the queue the surgery will simply call you back, saving you money on call costs and reducing the stress of waiting on the line for your turn.

 

 

Peverell Park Surgery

  • Monday
    08:00am to 06:00pm
    Phones open at 08:00 / Doors open at 08:30
  • Tuesday
    08:00am to 06:00pm
    Phones open at 08:00 / Doors open at 08:30
  • Wednesday
    08:00am to 06:00pm
    Phones open at 08:00 / Doors open at 08:30
  • Thursday
    08:00am to 06:00pm
    Phones open at 08:00 / Doors open at 08:30
  • Friday
    08:00am to 06:00pm
    Phones open at 08:00 / Doors open at 08:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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