Peverell Park Surgery & University Medical Centre
Peverell Park Surgery | 01752 766644 | administration.peverellpark@nhs.net
University Medical Centre | 01752 222341 | administration.umcpeverell@nhs.net
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Newsletter – April 2024
Peverell
Supporting staff mental health and wellbeing
The Employee Assistance Programme is available to all employees working in general practice in Devon. Whether you’re facing problems at work or at home, you can access impartial, confidential advice from qualified counsellors for many different issues, including: Anxiety, Bereavement, Stress, Depression, Workplace issues, Trauma, Relationships, Finances, Family difficulties.
The telephone helpline is available 24/7, 365 days a year is completely confidential and free to anyone needing mental health support. To access the service, simply call 03303 800658 (or 0800 023 9324 free from any standard UK landline or mobile phone)
One Devon – Strengthening Devon’s primary and secondary care interface
A new document has been published this week that sets out to support better coordination and collaboration to improve the safety, effectiveness, experience, and outcomes for the care we provide together.
The interface document, the result of several years of collaboration, covers a wide range of situations including prescribing, fit notes, diagnostics and more. It is hoped that these will provide clarity around th
e actions and responsibilities as our care becomes increasingly multidisciplinary and spans organisational boundaries.
Find out more
April
Healthech1 – Hub Enhancements
Healthtech1 have added a number of NEW enhancements to the registrations Hub.
You can now Add & Remove team members that have access to your practise, Add a list of Removed Patients – useful for violent patients or those on Special Allocation Schemes, and Add Additional Questions – choose which additional questions are included in the registration form.
- Choose which questions to have on / off
- Choose questions to have optional / mandatory
- Alcohol survey – FAST / AUDIT-C
- Enable translation
- Pharmacy Settings
Surgery Connect: An Introduction to Check and Cancel
Check and Cancel is an appointment self-serve feature aimed at reducing traffic into Reception and giving patients greater flexibility. This self-serve feature reduces DNAs as patients are less likely to forget an appointment if they have double-checked the date(s) and time(s) of their upcoming appointment(s). The ability to cancel without queuing means patients are more likely to cancel an appointment, freeing it up for someone else. Find out more
Newsletter
Surgery Connect – Patient Queue SMS
A new patient callback feature has been activated. This feature sends an SMS message to a patient’s mobile phone when they have opted for an automated callback and there are more than five patients in the main call queue.
The message has the queue position, a customisable message and a button to cancel the callback. This should help manage calls during very busy periods.
Phonebar launch V7
The next iteration of the Phonebar will be launching in April. It can be integrated with both EMIS and SystmOne and also works independently of clinical integration making it suitable for remote workers. V7 sees the Help icon replaced with the user’s initials which accesses a menu. The menu accesses other Surgery Connect consoles, allows users to choose which icons they wish to appear in their Phonebar to assist with daily tasks and gives the option to choose the CLI they wish to call from. 
Users can also access their call recordings and personal voicemails from the call history. Integration users will also benefit from an improved patient pop up window.
