Complaints
The Practice welcomes constructive comments regarding its provision of a comprehensive and efficient service. However, we recognise that there may be occasions when you need to complain, or raise a concern. The Practice operates a complaints procedure and in order that we may speedily resolve a problem please contact the Managing Partner on 01752 766644.
Patient Advice and Liaison Service
You may also approach PALS for help or advice; The Patient Advice and Liaison Service (PALS) provide confidential advice and support, helping you to sort out any concerns you may have about the care we provide. They guide you through the different services available from the NHS.
Patient Advice and Liaison Service (PALS) Complaints team at
Email: plh-tr.PALS@nhs.net
Telephone: 01752 439884 or 01752 432564
NHS England
Alternatively, if you are not happy with how NHS England has dealt with your complaint, and you would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
Contact NHS England at england.contactus@nhs.net or
Telephone: 0300 311 2233
Website: www.england.nhs.uk
The Parliamentary and Health Service
Ombudsman
The PHSO would normally expect any request to be lodged within 12 months, however you are encouraged to make the approach as soon as possible after the completion of local resolution.
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk/make-a-complaint
Healthwatch Plymouth
The independent consumer champion for people using local health and social care services in Plymouth.
Healthwatch Plymouth
Jan Cutting Healthy Living Centre
Scott Business Park
Beacon Park Road
Plymouth PL2 2PQ
Email: info@healthwatchplymouth.co.uk
Telephone: 0800 520 0640
Website: www.healthwatchplymouth.co.uk