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Important - We are making important improvements to how you contact our GP surgery. These changes are designed to make access easier, fairer, and more efficient for all our patients, ensuring everyone has an equal opportunity to reach us when they need care. What’s Changing? From 23rd March, we will be moving to a new online access system called SystmConnect. This change supports new NHS contractual requirements, which set out how GP practices must provide fair, consistent access during core hours.

Peverell Park Surgery & University Medical Centre

Peverell Park Surgery | 01752 766644

University Medical Centre | 01752 222341

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We Value Your Feedback

At Peverell Park Surgery, we are committed to providing the highest quality of care to our patients. Your feedback is invaluable in helping us improve our services and ensure that we meet your needs effectively. Whether you have a suggestion or concern, we want to hear from you. Your insights help us to grow and enhance the care we provide. Please take a moment to share your thoughts with us. 

IMPORTANT: Do not use this form for complaints. Go to peverellparksurgery.com/complaints/ and use our dedicated complaints email address to ensure that it is dealt with in a timely fashion.

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What happens to my information?

Personal and medical information about patients registered at Peverell Park Surgery is primarily kept electronically, although some is kept in paper form. Some information will be sent to hospital consultants and other health professionals to whom you are referred by your GP in order to provide continued healthcare and obtain treatment for you. We sometimes use accredited suppliers for our communication with you (please refer to our Privacy Policy), for example when we send recall letters for review clinics or medication reviews. All suppliers we use are checked carefully to ensure they comply with strict confidentiality protocols. To ensure the security of all patient information, all staff that has access to your records is covered by confidentiality clauses in their contracts and the Data Protection Act and the Freedom of Information Act. Our guiding principle is that we hold your records in strict confidence.
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