We are changing our clinical IT system

Change of clinical IT system – to SystmOne

You will see posters and leaflets displayed throughout the surgery during the transition period. Please continue reading to learn how you might be affected.

Will I still be able to book ROUTINE appointments?

We will continue to offer routine appointments as usual in our practice from now until Tues 4th June.

Between Wed 5th June – Thurs 13th June we will NOT be able to offer routine appointments while we experience the ‘change-over’ period between the two systems.

Will I still be able to book URGENT appointments?

We will also continue to offer urgent same day appointments throughout this change, including the ‘change-over’ period.

Anyone who needs urgent care during the ‘change-over’ week (Wed 5th – Thurs 13th June) should continue to contact the practice via the usual pathways.

When will the practice be running normally again?

Our Go-Live date is Thurs 13th June, and we will have full access to our new appointment diary from this date onwards. With any change in digital system, we expect to have “teething” issues, so we are asking our patients to please bear with us and please be patient for the next couple of weeks while we settle into our new system. If we are having any issues which may extend any problems we experience, we will keep you informed.

What is SystmOne?

It is a clinical record system used to record patient care electronically (your health records).

Why are you changing systems?

The majority of other healthcare providers use SystmOne locally and experience additional benefits from having the same systems. This includes the ability to see records in real-time with secure access to the data for patients and NHS users. This is called “interoperability”.

Having interoperability between systems, enables seamless, digital workflows in and between the different care settings (such as hospitals, community services, mental health and primary care), in real time, with the same quality standards and supporting how the staff in the different organisations look after people and patients more efficiently.

As a member of Waterside Primary Care Network (PCN); this change will allow us to share staff and resources across practices more efficiently, helping us to develop multi-skilled teams to support our patients that might otherwise work in other organisations. Along with the clinical technology to create/develop new health initiatives to improve patient care, implementing systems that improve patient access and patient safety.

This will also help with overseeing who is accessing your information and when they are accessing it, which we can’t do when we send files via email or other secure record sharing system, so improving information governance.

Who can access my record?

Only health and care professionals who are treating you will be authorised to access your record. If you access another service, they will require you to consent or approve to see any previous medical history or notes, unless legally required. Administrative staff within services you are seeing may have limited access to your health records, for them to book appointments for you.

What are the benefits?

Sharing your clinical information will ensure that the health and care professionals treating you will have the most up to date information to provide you with the most appropriate care. In addition, the information can be accessed faster than with paper or emailed/shared summary records, so not to delay your care. All health and care professionals have a Duty of Confidentiality to patients and will only access confidential and clinical information for the provision of your treatment or safety.

Do I have to share my record?

It is your choice if you do not wish for all, or part of your clinical record to be shared. However, you must be aware that without knowledge of other medical treatment, your care could be restricted or impacted when accessing other providers such as a hospital or urgent care setting.

What if I do not want to share my entire record?

If you do not wish any other health organisation to see all or part of your clinical record, you can request that your information is restricted. It is important to note that if you chose this option, your GP record will continue to be shared within the GP practice. Although your record will only be accessed by health and care professionals who are treating you.

What do I do if I do not want certain parts of my record shared?

If you wish to restrict certain parts of your clinical record or restrict access to certain professionals, this can be done upon request and you will need to complete the relevant form available on our website or via reception.

The Partners of Peverell Park Surgery