Upcoming Changes to How You Contact the Surgery

Posted on March 17th, 2026

» A single, simple way to contact us for all medical, administrative, and prescription-related queries

» Fairer access, ensuring no patient has an advantage based on the time they call or their personal circumstances

» Better matching of patient need to the right service, helping you get the right care sooner

» Improved continuity for follow-up appointments where clinically appropriate

» Faster and more efficient triage, supported by new tools used by our clinical and care navigation teams

Why We’re Making This Change
The NHS has asked GP practices nationally to offer consistent access during opening hours. We have taken everything we’ve learned over the past few years and developed a system that meets these requirements while still prioritising patient safety, continuity of care, and a positive experience. Our team has worked hard behind the scenes to ensure that this transition is as smooth as possible. We are confident these changes will help us continue to provide the high-quality care you expect from us.